Returns & Refunds

Effective October 11, 2026.

The short version

If something is wrong with your sign, email us a photo within 14 days and we'll make it right. Because every sign is custom-cut for you, we can't take back a sign that's correct but no longer wanted.

Before we charge you

Your card isn't charged when you order; it's charged when a real person accepts your design, usually within one business day. Until then you can cancel for any reason by emailing help@instantmetalsigns.com. We release the hold and you pay nothing. Banks typically take 5 to 10 business days to show a released hold.

Damaged, defective, or not what you approved

Please check your sign when it arrives. Within 14 days of delivery, email us with:

• a photo of the sign showing the problem, and
• a sentence or two about what's wrong.

We'll reply within two business days. Depending on the problem we'll remake the sign at no cost or refund you in full to the card you paid with; we'll agree the fix with you by email. You don't need to ship the sign back unless we ask. If a package arrives visibly damaged, keep the packaging and photograph it too; it helps us claim with the carrier.

Covered: shipping damage, cutting or material defects, and a sign that doesn't match the preview you approved.

What isn't covered

Spelling or wording you entered and approved in the preview, a design you've simply changed your mind about, normal weathering of bare steel, and damage from mounting, drilling, bending, or outdoor use after delivery. We'll still try to help; email us and we'll see what we can do.

Lost in the mail

If tracking stops moving for more than 10 days, email us. We'll chase the carrier and, if the sign is lost, remake it or refund you.